Our Solutions and Main Areas of Activities

UniTel provides their customers with a wide range of innovative fully integrated solutions, in-house developed or through our partners, to meet the evolving new challenge within the Market, such as:-
1- Call Center Solutions
The professional call center in today's organization and government environment means the difference between effectively serving the public or dealing with caller complaints, unflattering articles in the press and attending special hearings.
Call centers are being used for directory assistance, taxpayer assistance, licensing and certification information and payment, unemployment assistance, public Services, etc.
The correct solution, proper software, most efficient network of services and effectively trained staff will ensure that your organization will be successful in providing your service well to the public into the future.
The experience and expertise of UniTel will provide you with the call center solution platform you need:-
- Inbound Call centers for the inquiry Services.
- Outbound call centers for the Marketing and announcements services.
- Multi media call centers with different outbound facilities (FAX, Mail, and SMS).
- Semi Automated Call Centers solutions using the IVR, ASR&TTS in with life Agents.
- IP based call centers solution.
- Call Centers complete site preparation.
- Call recording solutions


2- Voice Portal & IVR Solutions
UniTel provides speech and IVR solutions for business and government
organizations. Our solutions use speech recognition, IVR and TTS to deliver the highest rates of automated service fulfillment available in the industry:-
- E-Government Services Voice Portal.
- Educational Services Voice Portal.
- Maintenance & Repair Centers Voice Portal (Cars, Home Equipments, etc).
- Business Services Voice Portals.
- Banking & Financial Voice Portal.

3- Directory Assistance Solutions
UniTel has its complete and customized Directory Assistance solution using BTS Logic Directory Assistance/Enhanced Directory Assistance Applications.
This DA solution contains the following:-
- White Pages Directory Solutions.
- Yellow Pages Directory Solutions.
- International Directory Assistance Solution.
- Location Based Services Solutions.

4- RFID Library Security Solutions
UniTel offers its in-house developed system for library security solutions based on RFID and EM technologies.
This system operates within the available local area network (LAN) of the library with RFID readers placed at appropriate locations throughout the library, including the library entry/exit where it functions as a security alert, triggering an alarm when books are removed from the library without permission and recording the specific item's identity.

5- Wireless Solutions
UniTel offers wireless solutions based on the products of the well known vendors in the area of wireless communications such as Wi-LAN, SensorTec and 3com for both Wi-Fi and WiMAX technologies.
Our WiMAX products operate in either the licensed 3.5GHz or unlicensed 5.8GHz frequency band.

The main results of using our products are:

- Large coverage
- Secure network
- High reliability
- Fast ROI
- Quick deployment

The main features of our WiMAX solutions are:

- Proven W-OFDM powered NLOS performance
- High spectral efficiency
- Integrated rugged design
- Efficient bandwidth allocation
- Dynamic power control
- VLAN compatible

The main applications of our wireless solutions include:

- Telcos - voice/data backhaul and internet access
- WISP - Internet access and hotspot backhaul
- Enterprises - building-to-building link and remote office connectivity
- MUSH - campus network